Diabetes Prevent FAQs

Oviva is a leading provider of NHS services, combining the support of dietitians, diabetes specialist nurses, health coaches and psychologists with technology to make healthcare more convenient and accessible to all. Oviva combines support from health coaches, weight management specialists, and psychologists, via its NHS Digital-approved smartphone app or telephone consultations.

We have created a series of expert-led evidence-based programmes to help people with health conditions such as type 2 diabetes, pre-diabetes or obesity feel healthier and happier.

When you join, we will assess your needs and provide you with your own personalised healthcare plan that makes sense for you.

As part of your plan, you will be matched with either a personal health coach or a community group made up of people also on the programme to support you in making changes.

The programme combines psychological and nutritional support with Oviva’s digital tools, the Oviva app and Oviva Learn to help you optimise your health and gain the confidence and knowledge to keep up your positive lifestyle changes long term.

New resources unlock weekly. The videos, podcasts, recipes, quizzes are all produced by our specialist dietitians and psychologists, and will support you to create new healthy habits for both your body and mind.

The Oviva app will enable you to track your food and activity, speak with the Oviva community or your personal health coach through secure messaging, and set and monitor your goals to help you achieve the results you want.

The programme is entirely remote with all appointments taking place via telephone calls or through secure messaging in the Oviva app, so you don’t need to travel to a set location for appointments. This means you can have flexible appointments from wherever you are and at a time that suits you, even during the evenings or at weekends.

As a digital provider of the programme, we ask that all participants log into their online account before starting the programme. Our online resources include videos, podcasts, recipes and ideas all designed to give you hints, tips and resources that you need for success to achieve your goals. Having access to them right from the beginning is crucial to supporting your behaviour change.

A health coach is an expert in dietary and lifestyle guidance and coaching. Our team of health coaches have degrees in Nutrition and are certified nutritionists, or they have degrees in Psychology or Exercise Therapy with extensive experience in a health coach role. At Oviva you may be supported by a dietitian or a health coach depending on your medical history or the complexity of the programme you are following.

Download the Oviva app via the Android Google Play Store or the Apple AppStore and login using your personal login details sent to you via email. You can also log in by entering your mobile number and date of birth.

Your Patient Pathway Coordinator will send you an email with your login details and password. Follow the link to www.ovivacoach.com, and copy and paste or type in the 8-letter code in CAPITALS provided in this email.

We can help you work towards whatever your health goal is in a manageable and sustainable way. If weight loss is your goal, we can help you to reach a healthy weight and arm you with the knowledge to keep it off in the long term.

Many people who’ve completed our programmes achieve other equally important lifestyle changes, such as reducing their medications, reducing their risk of developing Type 2 diabetes, achieving remission of their Type 2 diabetes, having a better relationship with food, and feeling more confident in their ability to make healthy choices.

We’re a proud NHS service provider, available nationally as a part of the Healthier You NHS Diabetes Prevention Programme, the NHS Low Calorie Diet Programme and the NHS Weight Management Programme, where Oviva is offered in select locations across the UK.

Our programmes are also available for free in over 80 NHS regions throughout the UK.

The support is completely free and is offered as part of the NHS.

If you are eligible to join, you can be referred by your GP and in some areas you can sign up directly. Eligibility criteria can vary for each programme.

Programme participants have lifelong access to the Oviva app, online materials and any printed materials given during the programme to support them in sustaining their healthier lifestyle long after the programme ends.

Your medical records, including personal information such as name, address, and the content of any communication with your dietitian or coach will be kept strictly confidential and will not be sold to third parties, nor distributed. Please read more about how we keep your data secure in our Privacy Statement.

Get in touch with one of our team either by telephone on 0207 622 4777, or using our contact form. If you have a medical emergency or an urgent medical matter, please call 999 or NHS 111.

Do not hesitate to contact our designated Safeguarding Officer, Claire Fernandes on claire.fernandes@oviva-website.blee.ch.

You can get in touch with us by completing our contact form. Please note it may take up to 2 working days to receive a response.

Medical Emergencies
If you have a medical emergency or an urgent medical matter, please call 999 or NHS 111.

All Oviva dietitians are registered with the Health and Care Professionals Council and our nutritionists are AfN registered. All members of the team undergo regular quality assurance reviews and receive regular training from our Lead Dietitians and Psychologist.